Customer Testimonials

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Google May 22, 2024

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Google May 22, 2024

Easy to schedule, great customer service and the appointment was on time and done as expected. Thank you Porcaro!

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Google May 22, 2024

Chuck was great! He helped me find the perfect fit for me. I test drove multiple cars and was able to make sure that it was the one I wanted!

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Google May 22, 2024

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Google May 21, 2024

My tire was examined, cause found and fixed, and I am very grateful. Thank You.

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Google May 19, 2024

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Google May 18, 2024

Car pick up service was great. All work completed in a timely fashion and everything is good.

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Google May 17, 2024

Great service and friendly people!

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Google May 17, 2024

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Google May 16, 2024

Grate service and good bunch of people l will be back.

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Google May 16, 2024

Porcaro Ford did a super bang-up job repairing the whip in a speedy-quick manner (Ludicrous Speed). The V is running impeccably! Preciate yall.

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Google May 16, 2024

Job was done well, timely and cost was in line with expectations. Highly recommend. Communication was great throughout the process.

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Google May 16, 2024

Great service. Friendly team. They always fix my car and I never have any problems afterwards.

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Google May 15, 2024

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Google May 15, 2024

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Google May 15, 2024

Chuck was the absolute best! Made everything so simple and easy!

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DealerRater May 13, 2024

All involved in the car buying process worked in the best possible means to serve the customer. Outstanding service. Have been longtime customer

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DealerRater May 11, 2024

Very friendly and knowledgeable staff. Very easy to work with and seem to go out of their way to help people.

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Google May 10, 2024

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Google May 10, 2024

Quality work with a fair price and great customer service! I drive 20 min to get service done here even tho I have another ford dealership less than 10 min away, that's how much I like there service.

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Google May 10, 2024

This is my 3rd F-150 from Porcaro Ford. Manager and Staff have always been pleasant. Love all the new options on this totally upgraded Platinum Truck! Better than I expected and enjoy the whole experience in the truck!

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Google May 9, 2024

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Google May 9, 2024

Great customer service with updates on work being done. Reasonable pricing.

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Google May 9, 2024

They are always very nice at Pocaro Ford. This time there was nothing wrong with my car. Good news. They replaced my transmission a year ago and I have had no issues at all. They do excellant work there.

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Google May 8, 2024

The service is aways top notch!

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Google May 6, 2024

It w as great service. Our agent Chris Balke was so awesome

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Google May 5, 2024

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Google May 5, 2024

Easy to schedule and even had to reschedule at the last minute. They were fast and efficient. Unlike most other dealers I don’t get the impression they are revenue building by trying to do unwanted/unneeded services.

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Google May 5, 2024

I was greeted with a smile, as usual, as it was confirmed what I was there for (oil change, tire rotation, and overall check). I was asked to come out to the garage and shown a couple of issues and advised of options. I chose to deal with one of the options while I was there, and to check out the other option I was informed would work on the other problem. I have always felt that I was treated and informed of things as any intelligent customer, not as an idiot female as I have experienced in many other ...

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Google May 4, 2024

Everything went fine. Workers did a great job on the truck.

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Google May 2, 2024

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Google May 2, 2024

(Translated by Google) Excellent service. (Original) Excelente servicio.

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DealerRater May 2, 2024

My husband said, “I just want to look”. That afternoon we liked a 2024 Ford Escape. By the time we made up our mind, the Escape was sold! We stopped to tease Chuck about selling “our” car. We told him that our son picked out an Edge in Gurnee for us. Chuck said, “I have an Edge”. By 5:30 that night, we hade the beautiful Rapid Red 2024 Edge in our garage. Chuck is amazing to work with and even helped me with the technology part of the new car!

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Google May 1, 2024

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Google Apr 30, 2024

I have always had excellent service at Pocaro. I also love the pick up and drop off of your car! What a great service!

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Google Apr 30, 2024

GreaT place. Chuck was very helpful. Definitely recommend. Really good pricing. Very fair.

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Google Apr 30, 2024

GREAT Experience purchasing our MachE from Porcaro Ford! Salesman Caeden is extremely knowledgable and (patiently) answered all our questions. Their no nonsense approach made negotiation not only easy but almost pleasant! I would purchase at Porcaro Ford again and will tell everyone i know to shop around but purchase from Porcaro.

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Google Apr 29, 2024

Good work done in a timely base

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Google Apr 29, 2024

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Google Apr 28, 2024

Outstanding service and fair pricing. Mark Porcaro sets the bar high and demands the best from all of his employees.

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Google Apr 26, 2024

Very satisfied repeat customer. Fair, honest, and always willing to explain the maintenance required.

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Google Apr 26, 2024

Steve was very professional and made the buying experience quick and easy!

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Google Apr 26, 2024

Everything was professional and quick. I will be using them from now on.

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Google Apr 26, 2024

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Google Apr 25, 2024

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Google Apr 24, 2024

Great place to get my car serviced.

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Google Apr 22, 2024

We had the pleasure of working with Steve Paulson , such a nice gentleman Not pushy , helped us figure out what would work better for us.. Everyone from the Joseph ( manager) , Steve Paulson ( car salesmen) , and everyone within the service department who went out of their way to accommodate Thank you. Sincerely Eddie Zanayed and Carol Grandolfo

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Google Apr 20, 2024

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Google Apr 20, 2024

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Google Apr 20, 2024

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Google Apr 18, 2024

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Google Apr 18, 2024

Love the courtesy pickup and delivery…my husband cant be left home alone and its challenging to get him in and out of the car, do this service is a blessing.

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Google Apr 17, 2024

Randy in service always great, very helpful.

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Google Apr 17, 2024

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Google Apr 17, 2024

JOB WELL DONE.ALSO PREVENTED POSSIBLE FUTURE BATTERY PROBLEMS BY SHOWING ME CURRENT BATTERY READINGS AND INSTALLING A NEW UNIT.

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Google Apr 17, 2024

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Google Apr 16, 2024

Always friendly and helpful with any questions! Gives through information on any vehicle changes! I love the coupon and Ford points.

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Google Apr 16, 2024

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Google Apr 15, 2024

Excellent, prompt service done on my vehicle! Special shout out to Randy in the service department for going the extra mile. I highly recommend Porcaro Ford.

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Google Apr 15, 2024

Great , professional and polite service! Thank you

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Google Apr 15, 2024

I came in for an alignment, the car I brought in really just has been a pain to deal with. I apologized in advance to handing over the keys. And I told Rob I wouldn’t mind waiting longer than normal. (The last time it was done it took me about an hour and a half. To get it perfect). I just installed all new inner/outter tierods, sway bar links, and shocks all around. It took them about an hour and 20 minutes. From the time my ticket opened till the time it closed. They did the alignment took it ...

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Google Apr 15, 2024

They were incredibly friendly and knowledgeable with my vehicle even though it’s a Toyota. I was very thankful

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Google Apr 14, 2024

The best!

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Google Apr 14, 2024

Randy was great to work with. He stuck with it till he found the problem. Thanks a lot Randy, I appreciate it

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Google Apr 13, 2024

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Google Apr 12, 2024

Great service, friendly staff and with his follow-up, explanation of services and competitive prices

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Google Apr 12, 2024

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Google Apr 11, 2024

On time, knowledgeable, friendly

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Google Apr 11, 2024

They changed the cabin filter and left the bunge cord off for the glove box.

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Google Apr 10, 2024

I have been a customer for many years the staff is nice,and thay do very good work on vehicles.

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Google Apr 10, 2024

Awesome service. Brought my 2020 F-150 in for service after a warning light came on. Everything was covered under warranty and was very happy with everything.

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Google Apr 10, 2024

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Google Apr 9, 2024

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Google Apr 9, 2024

Always the best for sales or service

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Google Apr 8, 2024

Great service, Tanner E was awesome. Found the exact car I was looking for! You can’t go wrong when you purchase from Porcaro Ford!

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Google Apr 8, 2024

Alway great service for my oil change

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Google Apr 8, 2024

I can't see enough of the sales person and the financial person that we dealt with, were the most pleasant, and knowledgeable, and fair as any car dealers I have been to in the past.

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Google Apr 8, 2024

Been servicing my cars here for years A++

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Google Apr 7, 2024

Excellent service! Very happy.

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Google Apr 7, 2024

Good job

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Google Apr 7, 2024

Very good knowledgeable service perfossionals and equally matched service.

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Google Apr 5, 2024

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Google Apr 5, 2024

The service department quickly handled the issues needing to be addressed. They were prompt to get our vehicle in for diagnostic and repairs. They communicated with us through all steps of the process. We were very satisfied with the level of personalized customer service and would recommend them for all service needs.

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Google Apr 5, 2024

These guys are truly top notch! I drive over an hour to do business with them and I have a Ford dealer 10 minutes from my house. I have bought two vehicles from them and the experience is unlike any I have dealt with. The nicest people that work hard to make the process go as smooth as possible! Nice job again Pocaro Ford!!

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Google Apr 4, 2024

Always good service for our Ford/Lincoln family of cars. The Quick Lane is the best for weekends!

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Google Apr 2, 2024

Easy, smooth, efficient process!

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Google Apr 1, 2024

Staff was friendly & service was efficient.

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Google Apr 1, 2024

Friendly, competent, and always helpful. The entire staff is excellent at what they do. Clearly the best vehicle dealer I have ever worked with,

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Google Mar 30, 2024

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Google Mar 30, 2024

Andrea made the best out of an unfortunate situation with my broken car.

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Google Mar 30, 2024

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Google Mar 30, 2024

Their service was spot on. Very transparent about what they were doing and why, and both their service group and Quick Lane have always done right by me.

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Google Mar 30, 2024

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Google Mar 30, 2024

Took there time to fix my problem and answered all my questions

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Google Mar 28, 2024

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Google Mar 28, 2024

My husband and I had a great experience at Porcaro Ford while unexpectedly needing to buy a vehicle . Coltrane was our salesman and was very patient with us. We never felt pressured to buy a vehicle from him. That being said we did purchase a Ford Bronco Sport from Porcaro, which I just love. Coltrane and his manager Joe are awesome at what they do. I greatly appreciated the rental car Joe provided until my bronco was ready. Thanks to you both for all your help.

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Google Mar 25, 2024

Great service every time

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Google Mar 25, 2024

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Google Mar 24, 2024

All personnel courteous and very thorough in front and also mechanics.

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Google Mar 23, 2024

A pleasure knowing that your staff knows who I am when I walk in the door. And is always polite


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