Customer Testimonials
The service that I received from Picaro Ford was excellent. I will have my Ford Maverick service at Picaro‘s..
I needed an oil change. I called and was sent to like 15 different people and put on hold each time. They didn’t seem to understand the drop off and pick up either. They couldn’t even find my name or car even with the VIN. I also have free oil changes through FORD FINANCING. They claimed they couldn’t see it and I would need to pay out of pocket. I moved to Racine from Kenosha and went to Boucher prior and they never had an issue. The man told me to go to Boucher. So I did and ... Read More DealerRater - Jun 25, 2026
Had a great time at Porcaro Ford. The sales consultant Patrick, and the whole staff were really good. We love our Ford Ranger
Excellent people, excellent service, Wisconsin hospitality to its word. Allan and the team made everything go smooth.
Best buying/financing experience ever. Coltrane did a fantastic job explaining our finance and warranty options so that we could determine what were the best solutions for our needs. The dealership then leveled up with the post sale, we were contacted by Marc Porcaro a few days later who wanted to make sure we were enjoying our new Expedition. That’s going above and beyond customer expectations! The Black Stealth appearance edition is amazing. Thanks to all for making this dream come true!
Bryan was great to work with. He helped through the entire process and was the consummate professional. Dan (Sales Manager) also checked in to ensure I was taken care of. Great experience especially not being from Wisconsin and having my vehicle randomly break down.
Buyer beware! I’m appalled with this business and I don’t want anyone else to go through what we have. We purchased a used vehicle from them in August, and the vehicle has been in the shop for more almost the entire time since we purchased it. it has a severe safety issue where it shuts down while driving it, sometimes at high speeds. Pecaro has absolutely refused to take any responsibility and it has cost us thousands. The GM, Dan, is belligerent, unprofessional, and uncaring. We are in the process of reporting Porcaro to the DOT for consumer ... Read More DealerRater - Nov 5, 2025
Just purchased a 2020 Ford Mustang convertible from Pocaro Ford in Racine. I highly recommend this dealership. The salesman, Thomas was awesome as well as the financial guy Coltrane. They offered the car at a fair price & even agreed to deliver it 2 1/2 hours away. The manager delivered the car himself. Very pleased with the entire process & highly recommend Porcaro Ford.
The car was great but when I got home I noticed the back tires were shot, My local dealer would never let a car off the lot with bad tires that need replacing someone missed the ball on that inspection
Not pressured and was very considerate and very knowledgeable. Jim Meyer did a fantastic job job. Porcaro Ford went above and beyond to ensure I was taken care of
Extremely friendly, efficient, and high quality service
Jim was very helpful and I felt no pressure into purchasing the vehicle. He is a great salesperson. He was very knowledgeable and caring on what I had to say. I felt he went above what was asked of him to ensure my buying was enjoyable.
Porcaros service department really went above and beyond for me and I cannot put in to words how much they’re appreciated it. From service to purchasing a new truck I’ve only had good experiences with them
Best Ford dealer around. Mark, and son treats you right. Randy in service is the best.
Great service, from great people. Randy in the service department turned a crappy situation into a much more reasonable situation. They keep me updated and informed. I recommend service here!
Service Technician staff were outstanding and went above and beyond to diagnose and validate Forscan configuration. Will go back again for service.
I was unaware that your business was open on Sundays so it was a surprise to see the open sign and I scooted in just before they closed. They greeted me with a smile and certainly we can do your car and gave me the kind of attention and Service I’m accustomed to. They didn’t rush things. They mentioned a small oil leak that would have to be taken care of by the main Ford service department But otherwise said the car was in really good shape. Not bad for a 30-year-old Saturn! I have always had good ... Read More Google - May 27, 2025
Steve Paulson was a no pressure salesman. 1st thing I liked. Then he let me drive the truck alone (again no pressure). Then the buying and paperwork with Coltrane Apostle was seamless. I usually hem and haw for weeks. I knew close to what I wanted and Porcaro's made it easy. 2 hrs from walking in to driving out. I'd go back to Porcaro's.
Great experience. Polite friendly staff
Prompt professional service
Very nice service was great
Great and friendly service, the service team at Porcaro Ford always does a great job with my F150. Thank You!
Just want to give a big shout out to Thomas at Porcaro Ford spoke to this gentleman over the phone about a car that was posted. I got there the car was ready for me to test drive.All went well and yes l purchased the car. Thomas and the other salesman were very warm and friendly. A great experience was had. Need a car check out Porcaro Ford.
As always, the service was performed in an admirable way with smiling faces, expertise, and done at a reasonable cost. I personally want to thank Randy and Amanda for their Service all done with smiling faces and great relationship..
Had an absolutely amazing experience with Chris is Coltrane! They were willing to go so above and beyond for me when I was in a pretty desperate situation. 6/5 experience
Very helpful and knowledgeable
The experience of both buying a vehicle and getting service have been great.
Love QuickLane! They’re always so efficient at getting me in and tend to all my vehicle needs along with my schedule.
Having Porcaro Ford pick my car up and returning after An oil change was great!
Fast and reliable service! Explained all issues thoroughly.
Had my car fixed because of a recall. They were amazing! They picked up the car for me and gave me a loaner. They delivered my car after it was done. They did excellent work. Friendly professional courteous and knowledgeable. Couldn't ask for a better dealership to work with. Will definitely deal with them in the future!
This will be our third vehicle purchased from Porcaro’s, can’t imagine going anywhere else! From the moment you walk in the doors the positive vibes you feel lets you know you’ve come to the right place. The staff from sales to the finance department are top notch! All questions are answered with no hidden agendas. Thank you Porcaro’s for making a car purchase painless!
I contacted Porcaro Ford about a used Aston Martin they have for sale. Spoke to salesman Chris Balke, who didn't know much about the car, and requested specific information and a video of gauge cluster while running and a convertible top operation. Being out of state the video and other requested information was the first step in evaluating the car before driving 4 hours to view it. Balke sent a video (which did not show the gauge cluster) but no other information. I've since sent him two separate emails inquiring about the other information I requested, and he doesn'... Read More Google - May 12, 2025
Recently got an oil change and tire rotation done on my car. Manny and Mike were awesome. They were short handed that day and they didn’t let that bother them. They gave exceptional customer service and went over everything with me. They also didn’t pressure me to buy additional items like other places. I highly recommend the team there. Will be back again.
Oil change was quick, but to find out lug nuts would be destroyed was alarming. Would not complete tire rotation and brake inspection. $250 to replace $30 worth lugs nuts is extortion. Ford know issue, should be cover by Ford.
Absolutely the best dealership you can go to that won't screw you over or play games unlike Honda. Thank you Thomas Platt and Coltrane for all your help getting the deal done quick and easy!! Highly recommended to go through these guys if need a new or used vehicle.
Oil change and tire rotation. Car wash available with service. A good experience.
Thomas Platt did a great job helping me find my new truck. He wasn't pushy and made the process smooth and easy. I appreciate the great attitude and professionalism of Thomas. He worked with me answering all my questions. I would definitely recommend him for a great car buying experience.
I found a nice used 2020 Escape here, and the price was very good. Everyone there treated me like an old friend, especially Jim Meyer, my salesman. Buying a car here is an easy, great experience! Thank you Jim, and Porcaro Ford!
I have purchased 5 vehicles in the last 4 years from Porcaro Ford. I have always received great deals and excellent service. It is nice to have a car dealership I can trust and always depend on. I highly recommend!
I have had an intermittent horn failure, I had the vehicle in at several dealers, Porcaro was the only shop to resolve the issue.
Went in looking at a used Ford Ranger. Both the salesman Chris and the Finance manager Coletrane were more than excellent to deal with. They made the process quick and painless and got me a better rate than my pre-approval through the same bank my approval was through. They were not pushy at all and at the end of the day wanted to suit my needs. Awesome experience and I wouldn't hesitate to work with again.
We were lucky enough to have been with salesman Thomas Platt when we were searching for a car that met our wants and needs. Tommy went extra to have us happy throughout. He took us out on a few test drives and made sure that we had a car with all the options we were looking for. In the end, he managed to get us the perfect car, and we COULDN'T be happier! Thomas truly impressed us with the level of service that he provided!
Got some keys made. Good service.
Steve was awesome and never pushed the sale. He just left it up to us.
My expierence with porcarro ford has always been a good relationship, service, quick lane,, however, my grand daughters car has been, lets say, less than sstisfactory..seems like no one, I mean "No one" wants to take responsibility ( except Ford service customer service from Detroit customer relations..like no one remembers what was promisted..very dissapointed with this dealerships response..she has been without her car since January, she's been using my wifes' car. She needs her car back! My wife needs her car back...
Thomas Platt was a pleasure to deal with actually everyone there was incredible I would definitely recommend them to everyone it was a great experience
The wait time was ridiculously long.
Quick and friendly service. Work to get you the best deal and no pressure to buy.
Great friendly service! They take the time to get you into the right vehicle. I’d would buy all my cars from Porcaro Ford
Had tires rotated and they ruined my lug stud and my tire sensor would not turn off and when I called back to try and get them to fix they were no help.
Fast friendly salesman and sales personnel!!!!!!!!!! Fastest ever purchasing of a new vehicle ever 4-hours and out the door. Kudos to Chuck Rizzo, Joseph Rangel, Randy Kumm, Coltrane Apostle!!!!!!!!!!!!!!!
I brought my Ford in for a sync upgrade and left with a non-functioning radio. They claim my APIM module went bad and tried to charge 700 for a new one. I lost my back up camera, compass and all features of the radio now. ☹️. Will take to a different dealer to look at and probably have to pay major out of pocket for this simple upgrade.
Went to the quick lane to get the oil changed on my truck. Said I needed new lug nuts and said it would cost $288 to replace and therefore wouldn’t do a tire rotation. Can get new sets of lug nuts for about $40. Then I move the truck the next day and see oil on the ground. Very disappointed. Heading back up there to have them clean up under the truck and make sure nothing continues to leak.
I cannot say enough about how much I love Porcaro Ford. I have purchased seven vehicles through them. If you’re looking for a dealership that will give you a good deal plus great service after you purchase your vehicle this is the one. I have worked with Chuck Rizzo and really appreciate his honesty and help with all the new options available on these vehicles. Again I would strongly urge you to see Chuck Rizzo at the Porcaro Ford if you’re looking for a vehicle, great service and a good deal.
I took my car to Porcaro Ford 5/4/2023 with what we expected to be a TCM issue. We had purchased the car from Carvana in April 2023. They said that was not the issue. It turns out that is exactly the issue and Carvana would’ve covered the cost to repair it in May 2023, and Ford would’ve covered the cost currently. We took the car back to them in August of this year with the same issues. They gave me a very high estimate with no other options. They never informed me that the cost of the TCM and damages for ... Read More Google - Oct 11, 2024
My wife and I just bought a 2024 Ford escape love the color. Love the service very happy with the car.
I can genuinely say I have never been had such a GARBAGE experience at any other dealership in my life. Amanda Staudinger was the RUDEST "customer service" rep I have ever had the misfortune of interacting with. Not only did she not inform me until I arrived at Pocaro Ford, that I could not have diagnostics run unless I had less than half a tank of gas (despite my calling the day before and providing the exact engine code number), she also never answered my simple questions about my Evap system code or my battery, and proceeded to ... Read More Google - Oct 2, 2024
Brought a 2019 in to get the AWD malfunction light fixed, they put a AWD module in and charged me $1114.89when I went to pick it up the light was. Still on,left it there so it could be fixed right, called me and said it needed a rear drive unit at the cost of $3036.27, with all the electrical stuff how come they couldn't pinpoint the problem and why did I get charged $1114.89 if it didn't fix the problem, I've had Ford's all my life,NOT anymore,and won't buy anything from this dealership if they ... Read More Google - Sep 25, 2024
They did a great a job selling me my new vehicle. Everyone was friendly and knowledgeable.
We had a great experience working with Jim Meyer and the management of Porcaro Ford. After I had a change of heart about the purchase of a used vehicle, they worked with me to achieve a desirable outcome. Much appreciated!
No problem with the services but they keep sending surveys even though I requested them not to.
Service used to be better. I bought 4 tires and the first time they got the wrong ones!!!
Very poor experience at their service center. I was told that the car would be looked at on a Monday and I heard nothing until Thursday when I had to call Randy. Randy said they hadn't looked at it yet but would by Friday. He also told me he lost the information about the issue with the car that I described and he got confused because he talked to another Brian on the phone who he thought was me. I was told on Friday about the quote and it was done by Monday which is when they said it ... Read More Google - Aug 28, 2024
At the quick lane. After the mechanic told the front desk I needed brakes. I had to ask why no one was working on my car, forover 20 minutes. I was told he was very busy. I feel he could have asked me right away if I wanted them fixed that day. I really wonder how long it would have taken if I did say yes, to fix them that day, and did they really have time to do them that da
Went in to get my car appraised, waited 30 min and they were unable to see me. Went to another dealer.
You guys are typically spot on with quick lane service… The works includes rotating tires and checking tire pressure, my wife told them we were traveling. We leave on our trip 48 hours after service work and tire pressures were 31 and 32 .. Had to stop at a gas station on I 65 at 9 pm add air $5.50 for something I already paid for…We bring 2 personal vehicles and 1 company vehicle in for quick lane service all the time…Going forward we will pay closer attention to supposed work being completed… Attention to detail come on guys do better!!!!
It was great dealing with great people Chuck was great From start to ending.with Mary Kay thank you to all there that helped.
1:50 for tire rotation and oil change is a long time
All involved in the car buying process worked in the best possible means to serve the customer. Outstanding service. Have been longtime customer
Very friendly and knowledgeable staff. Very easy to work with and seem to go out of their way to help people.
My husband said, “I just want to look”. That afternoon we liked a 2024 Ford Escape. By the time we made up our mind, the Escape was sold! We stopped to tease Chuck about selling “our” car. We told him that our son picked out an Edge in Gurnee for us. Chuck said, “I have an Edge”. By 5:30 that night, we hade the beautiful Rapid Red 2024 Edge in our garage. Chuck is amazing to work with and even helped me with the technology part of the new car!
My previous experience with Pocaro Ford was horrible. First of all, it (oil change) took over an hour and a half. Second, the customer service was very disrespectful. Third, I’ve been coming there for the last 4 oil changes and I purchased an after-market warranty with oil change. And EVERY time I’ve come, it’s a HASSLE to say the least. Every time I go through all the protocols, and your service people “say” it’ll be in the system and I’m good, but it hasn’t happened yet. Once this option is done, I will NEVER return.
I was in the market for a newer Mustang convertible. I had traveled to several dealerships but could not find a Mustang with the mileage and features I wanted. I contacted Chris Balke, a Salesman at Porcaro Ford, about a 2021 Eco Premium Mustang. When I arrived at the dealership, the Mustang was detailed and sitting in front of the dealership ready to test drive. Chris was super helpful and laid back. I found the Mustang to be in better condition with lower mileage and price than the other Mustangs I had looked at. I found it impressive that Porcaro Ford ... Read More DealerRater - Mar 11, 2024
Extremely helpful, fast service. Quickly responsive when help was required. Welcoming to customers. Cozy and compassionate.
0 stars. Beware these people are complete SCAMMERS. Always pay attention to the bad reviews, the good reviews here are FAKE. Jason has to be the WORST car salesman that I have ever came across. He doesn’t care about the well being of customers. “My sister has two masters and my brother has a PHD and I make more than both of them.” I bet you do, greed will end you. Make sure you go to any other dealership than this one unless you like getting ripped off.
If I could give less than 1 star I would not hesitate.
I brought my car in for a diagnosis and warranty claim for repair. My warranty claim was denied for “failure to maintain” but I was never asked for my service records to prove this was false.
When my vehicle was with them for diagnosis, I got a notification from my LoJack that my battery was critically low. I called them to let them know and their response was “during diagnosis we hook cars up to the super charger to avoid battery death”. Okay cool. A few days later after ... Read More Google - Jan 25, 2024
The greatest plus for this dealership was the kindness of no pressure. You were not attacked at the door and Caeden was professional in all that he did. He worked the deal for us with no intimidation, and was forthcoming with all business transaction. Overall a great experience.
Stopped in and bought a Nautilus everyone was very helpful and one of the fastest buying experiences I have ever had
I brought my Explorer into Service for the same issue 6 times for almost 3 years. I kept asking why this keeps happening but I would not really get a straight answer. It was frustrating. I did not feel comfortable taking my car in for anymore service. Very unfortunate!
